Rules & Policies

Enrollment: We offer a year-round program with ongoing monthly sessions. Registration can be completed at any time through the Customer Portal, in person, or over the phone. Your first month of tuition will be prorated based on your selected start date. Class enrollments will renew monthly until a drop date is submitted through the Customer Portal.

Monthly Tuition: Tuition is automatically charged on the 1st day of the month using the stored payment information on your account. You are charged a flat rate regardless of whether your class meets 3, 4, or 5 times during the month. Holiday closures are built into our pricing structure and are not prorated or eligible for makeup tokens.

Cancellation policy: We require a 15 day notice before the start of a new month to drop a class. All drop requests must be submitted through the Customer Portal. An email or in-person communication will not suffice as a drop request. Any drop request received after the 15th of the month will incur a prorated monthly tuition charge based on your drop date in the following month.

Makeups: Students may earn up to 2 makeup tokens per month for eligible absences. Makeup classes can be scheduled 24 hours in advance through the Customer Portal or with the front desk. Makeup tokens expire 2 months from their issue date and may only be redeemed for in-class makeups. Because space is limited, makeup classes are not guaranteed, and we encourage families to attend their regularly scheduled class whenever possible.

Late Payments: Tuition is due regardless of your child's attendance. If your tuition payment is overdue, your child will be unable to participate in class until the outstanding balance has been paid in full. If an automatic payment fails, we will make reasonable attempts to contact you for payment. We offer a 5 day grace period before assessing a $15 late fee. Accounts that remain unpaid for 7 days after the original due date will forfeit their class enrollment, and the spot will be offered to another family.

Late payment fee: A $15 late fee will be added to accounts that remain unpaid after the 5 day grace period.

Returned eCheck fee: A $15 processing fee will be added to your account for a returned eCheck.

Tuition Adjustments: Texas Twisters reserves the right to adjust tuition rates and fees. If a tuition increase is implemented, we will provide advance notice via the primary email address associated with your Customer Portal account. It is your responsibility to keep your contact information current. By enrolling in and continuing participation in our programs after the effective date of a tuition adjustment, you acknowledge and agree to the updated tuition rates and fees. If you do not wish to continue under the new rates, you may withdraw from the program in accordance with our cancellation policy.

Transferring Classes: Transferring to a different class time is permitted at any time during your enrollment, provided there is room in the desired class. Tuition increases may apply if switching programs. No refunds or credits will be given when transferring an enrollment. Transfers can be requested through the Customer Portal or with front desk staff.

Schedule Changes: Texas Twisters reserves the right to change, combine, or cancel classes. In the event of a class closure or time change, you will be notified and offered assistance in finding another class option. A prorated refund will be granted if your class is changed to a new time or cancelled, and we cannot find a class time that works with your schedule.

Refunds: Monthly tuition, Camps, Open Gyms, and Birthday Party deposits are non-refundable. Camps and Open Gyms are transferable for a $10 fee if given 24-hour notice. Birthday parties can be rescheduled with a new $100 non-refundable deposit.

Discounts:

• 10% Multiple Class Discount: The second and third classes that a student is enrolled in are each discounted at 10% off.
• 10% Sibling Discount: Only the highest tuition in your family pays full price. All lesser tuitions in your family are discounted at 10% off.

Girls are required to wear a leotard or a fitted shirt and shorts or leggings. We kindly request that two-piece workout outfits that reveal the midriff not be worn. For boys, appropriate attire consists of shorts without zippers or buttons and a well-fitting shirt. To ensure safety, all athletes must remove jewelry (stud earrings are acceptable) during classes. Hair longer than shoulder length must be tied up. Gymnasts must participate barefoot. Socks and tights that cover the feet are not permitted.

Please arrive on time so your child will not miss any warm-up, and meet them promptly in the lobby at the end of their class, camp, or open gym. A parent must be present with their child until they are called into class. Parents may leave during class time*, but must return immediately when class ends. Students must remain inside the building after class until they are picked up by an authorized adult.

If you are running late, please notify the front desk. Late fees will be applied to late pickups at the rate of $1/minute after a 5 minute grace period.

*Children who are not potty-trained must have a parent or guardian remain in the building during classes and events. Coaches are not permitted to assist children in the restroom under any circumstances.

The health and safety of our athletes, coaches, and families is our top priority. Because gymnastics involves close contact, shared equipment, and physical spotting, we ask that all families follow this illness policy to help keep our gym healthy and safe. Open wounds and warts must be covered with a bandage and athletic tape before class. Small amounts of athletic tape are available for free at the front desk.

We ask that any person with a contagious illness, persistent cough, or runny nose stay home.

All athletes must be fever free for 24 hours before returning to class.

We strive to be open for business as usual. However, unforeseen events like severe weather, natural disasters, or building emergencies may occasionally cause closures. During these times, we recommend calling the gym to confirm our status. We will contact you by email if we experience an unexpected closure. Please also check our website and Social Media pages for weather updates and closure information.

The safety and well-being of every student is our highest priority. To maintain a safe, positive, and productive learning environment, all students are expected to follow gym safety rules, listen to their coaches, and demonstrate respectful behavior throughout class.

If a student's behavior becomes disruptive or creates a safety concern, the following three-strike process will be used:

• Strike One: The coach will provide a clear verbal warning, explaining the expected behavior and why it is important for the safety and success of the class.
• Strike Two: If the behavior continues, the student will be given a brief time-out to help them reset before returning to class.
• Strike Three: If the behavior persists or the student commits a serious safety violation, they will be removed from class and returned to the lobby to be reunited with their parent or guardian.

Students who receive a third strike in multiple classes demonstrate an ongoing inability to safely participate in the program. In these situations, Texas Twisters reserves the right to cancel the student's enrollment, and they may not be eligible to re-enroll until the safety concerns have been addressed.

• Parents, spectators, and siblings are not permitted on the gym floor or equipment with the exception of one guardian joining their child in a Tiny Tots or Tumble Tots class.
• Students must remain with their parent or coach at all times and may not enter the gym floor or use equipment until their class has been called by a coach.
• Parents are welcome to observe classes from the designated viewing area only. For the safety of all students and to minimize distractions, please do not communicate with your child during class.
• Food and drinks are not permitted on the gym floor or equipment.
• Water is available in the lobby. For safety reasons, we do not provide cups. Please send your child with a labeled water bottle.
• Texas Twisters is not responsible for lost, stolen, or damaged personal belongings, including items left in cubbies.

Texas Twisters Gymnastics reserves the right to take photographs and videos of participants during classes or events for use in Social Media, marketing materials, our website, and other promotional purposes. By enrolling, participants and/or their parents/guardians consent to this use. If you do not wish to have your child photographed or filmed, please notify us in writing at info@texastwistersgym.com.